Frequently asked questions
What is the return policy?
Good things take a little time, but not too long ⭐
- Typically dispatched within 1-2 working days.
- Dispatched orders are usually delivered 3-7 working days.
- Shipping might get longer
depending on your location - We only work with reliable shipping partner like Bluedart and DTDC to ensure all order reach safely and on-time.
How much does shipping cost?
Shipping Cost: ₹0. We like your money better spent on clothes. 😉
Do you offer Cash On Delivery (COD)?
Yes, we do. But prepaid orders get priority love and faster processing 💚
How do I return or exchange an item?
Just raise a request through our Return/Exchange Portal, or email us at care@situofficial.com and we’ll help you.
How do I track my order?
Once your order ships, we’ll send a tracking link via WhatsApp/email so you can follow your outfit’s journey to you.
What is the return policy?
Returns & Exchanges
• Request within 7 days of delivery at Exchange/Return Portal
• Items must be unused with original tags
• ₹79 reverse pickup fee applies (non-refundable)
• One return or exchange per order
• Final sale / last pieces are not eligible
Refunds
• Refunds are issued only as Store Credit
• Store credit is valid for 1 year
• Shipping charges are non-refundable
Damaged or Incorrect Items
• Report within 24 hours of delivery
• Share clear photos/videos for verification
• Approved cases will receive replacement or store credit
📩 Support: care@situofficial.com
